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SB 775

Workgroup to Study Implementation of an Expanded 3-1-1 Nonemergency System

2025 Regular Session Introduced by Michael Jackson and 1 co-sponsor

Maryland establishes a workgroup to study expanding its 3-1-1 nonemergency system to improve citizen access to government services and reduce 911 call volume.

Approved by the Governor - Chapter 18
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Bill Summary · SB 775

Legislative bill overview

SB 775 establishes a workgroup tasked with studying the feasibility and implementation of an expanded 3-1-1 nonemergency services system in Maryland. The workgroup will examine how to broaden the current 3-1-1 system—typically used for non-emergency complaints and service requests—to potentially include additional services and better coordinate government responses across agencies.

Why is this important

A comprehensive 3-1-1 system can improve citizen access to government services, reduce unnecessary 911 calls for nonemergencies, and potentially increase operational efficiency across multiple municipal and state agencies. This study phase is foundational for determining whether Maryland can implement a more unified nonemergency response infrastructure that serves residents more effectively.

Potential points of contention

  • Funding and implementation costs: Expanding 3-1-1 infrastructure requires significant investment in call centers, technology, and training—unclear who bears these expenses across state and local governments
  • Service coordination challenges: Different agencies have separate systems and protocols; integrating them into one 3-1-1 platform may create operational conflicts or delays in emergency prioritization
  • Privacy and data concerns: Centralizing nonemergency service requests could raise questions about data collection, retention, and how citizen information is shared between agencies

Compiled from official sources — confirm details with the bill’s official record.

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