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HB 1027

Workgroup to Study Implementation of an Expanded 3-1-1 Nonemergency System

2025 Regular Session Introduced by Tiffany Alston and 21 co-sponsors

Maryland establishes a workgroup to develop plans for expanding the 3-1-1 nonemergency reporting system statewide to improve service delivery and reduce inappropriate emergency calls.

Approved by the Governor - Chapter 17
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Bill Summary · HB 1027

Legislative bill overview

HB 1027 establishes a workgroup in Maryland to study how to expand and improve the 3-1-1 nonemergency reporting system. The workgroup will examine implementation strategies, identify gaps in current service delivery, and make recommendations to the General Assembly. This legislation creates a formal process for planning enhanced nonemergency response capabilities.

Why is this important

A robust 3-1-1 system reduces unnecessary 9-1-1 calls by providing citizens with a dedicated channel for nonemergency issues like potholes, noise complaints, and code violations. Expanding this system can improve emergency service response times, reduce costs, and increase citizen engagement with local government services. Currently, many residents either use 9-1-1 inappropriately or lack awareness of nonemergency options.

Potential points of contention

  • Resource allocation: Expanding 3-1-1 requires dedicated funding and staffing; taxpayers may question whether new government spending is justified or if existing budgets should be reallocated
  • Implementation scope: Disagreement may exist over which nonemergency services should be added and whether expansion should be statewide or local-option, affecting municipalities differently
  • Response accountability: Enhanced systems require clear performance metrics and accountability measures; debate may arise over response time standards and what happens when 3-1-1 calls don't receive timely resolution

Compiled from official sources — confirm details with the bill’s official record.

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