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HB 3398

UTILITY-RECEIPT OF PAYMENT

104th Regular Session Introduced by Jay Hoffman

Illinois requires utilities to provide customers with payment receipts, protecting against disputed late fees and service disconnections.

Rule 19(a) / Re-referred to Rules Committee
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Bill Summary · HB 3398

Legislative bill overview

HB 3398 requires utility companies in Illinois to provide customers with receipts or proof of payment when they pay their bills. The bill establishes a standard practice for documenting utility payments across the state.

Why is this important

This addresses a practical consumer protection issue: customers need documented proof of timely payment to dispute late fees, protect against service disconnection, and maintain accurate financial records. Without receipts, disputes over whether payments were received become difficult to resolve, potentially affecting credit reports and service continuity.

Potential points of contention

  • Implementation costs: Utilities may argue that mandating receipt systems increases administrative expenses, which could be passed to consumers
  • Scope ambiguity: Unclear whether the requirement applies to all payment methods (online, phone, mail, in-person) or only specific channels
  • Enforcement mechanism: The bill doesn't specify penalties or enforcement procedures if utilities fail to provide receipts, potentially limiting effectiveness

Compiled from official sources — confirm details with the bill’s official record.

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