WeVote
Log In

Bill

Bill

HB 945

STATE GOVERNMENT-TECH

104th Regular Session Introduced by Chris Welch

Bill HB 945 requires hotels to promptly notify guests of service disruptions, enhancing communication and allowing guests to adjust their plans for a better stay.

Rule 19(a) / Re-referred to Rules Committee
0
WeVote Research Nonpartisan
Bill Summary · HB 945

Summary of Bill HB 945: Relating to Hotels

Introduction

Bill HB 945 was introduced on January 21, 2025, and has passed its first reading. The bill aims to address service disruptions in hotels by establishing notification requirements for hotel operators.

Purpose and Intent

The primary intent of HB 945 is to enhance transparency and communication between hotels and their guests regarding service disruptions. This legislation seeks to ensure that guests are adequately informed about any interruptions to services that may affect their stay, thereby improving customer experience and satisfaction.

Key Provisions

  • Notification Requirement: Hotels will be mandated to notify guests of any service disruptions that may impact their stay. This includes, but is not limited to, disruptions in amenities such as water, electricity, internet access, and other essential services.

  • Timing of Notifications: The bill specifies that notifications must be provided as soon as the hotel becomes aware of the disruption, allowing guests to make informed decisions about their accommodations.

  • Method of Notification: The bill outlines acceptable methods for notifying guests, which may include verbal communication, written notices, or electronic notifications, ensuring that the information reaches guests promptly.

Affected Parties

  • Hotel Operators: The bill places new obligations on hotel operators, requiring them to implement systems for timely notifications.

  • Guests: The primary beneficiaries of this legislation will be hotel guests, who will receive timely information about service disruptions, allowing them to adjust their plans accordingly.

Procedural Aspects

  • Legislative Actions:
    • The bill was referred to the following committees on January 23, 2025:
    • TOU (Tourism)
    • JHA (Judiciary and Hawaiian Affairs)
    • CPC (Consumer Protection & Commerce)
    • The bill is currently in the early stages of the legislative process, having just passed its first reading.

Conclusion

Bill HB 945 represents a proactive approach to improving guest experiences in hotels by mandating timely notifications of service disruptions. As it progresses through the legislative process, it will be important to monitor any amendments or changes that may arise from committee discussions. This bill has the potential to significantly impact how hotels communicate with their guests, fostering a more transparent and customer-focused hospitality environment.

Compiled from official sources — confirm details with the bill’s official record.

Sign in to ask a question.