Bill
S 7309
Overview: S 7309, Requires contact be made with the complainant to verify restoration of service before concluding an investigation, REFERRED TO HOUSING, CONSTRUCTION AND COMMUNITY
Overview: S 7309, Requires contact be made with the complainant to verify restoration of service before concluding an investigation, REFERRED TO HOUSING, CONSTRUCTION AND COMMUNITY DEVELOPMENT, Introduced: April 09, 2025
Purpose and Intent: The primary goal of this bill is to ensure that investigations into the restoration of utility services, such as electricity, water, or gas, are not closed until the complainant has been directly contacted to verify that the service has been restored. The intent is to provide better oversight and accountability in the utility service restoration process.
Key Provisions:
- Requires state agencies or utility providers to make direct contact with the complainant before concluding an investigation into the restoration of utility services
- Mandates that the complainant confirm the restoration of service before the investigation can be closed
- Establishes penalties for utility providers or agencies that fail to comply with the verification requirement
Affected Parties and Impacts:
- Consumers who file complaints regarding the restoration of their utility services
- Utility providers, who will need to implement new procedures to comply with the verification requirement
- State agencies responsible for investigating utility service complaints
Procedural and Timeline Considerations:
The bill has been referred to the Housing, Construction and Community Development committee for further consideration. If passed, the new verification requirement would take effect immediately, with utility providers and agencies required to update their complaint handling processes accordingly.
Compiled from official sources — confirm details with the bill’s official record.
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