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Bill

SR 15

Relative to the "2-1-1" information and referral service.

2025-2026 Regular Session Introduced by Ben Allen and 32 co-sponsors

California Senate Resolution recognizes and supports the 2-1-1 information hotline connecting residents to health, human services, and disaster relief resources statewide.

Read. Adopted. (Ayes 36. Noes 0. Page 287.)
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Bill Summary · SR 15

Legislative bill overview

SR 15 is a California Senate Resolution that formally recognizes and supports the "2-1-1" information and referral service—a telephone hotline that connects Californians with local health, human services, and disaster relief resources. The resolution has already passed the Senate unanimously and calls for continued funding and expansion of this service across the state.

Why is this important

The 2-1-1 service provides critical access to social services for vulnerable populations, including those experiencing homelessness, food insecurity, and mental health crises. With California's ongoing housing and poverty challenges, this service functions as a frontline resource that helps direct people to emergency assistance, housing programs, job training, and other essential support—potentially reducing pressure on emergency services and improving outcomes for those in crisis.

Potential points of contention

  • Funding sustainability: While the resolution expresses support, it does not guarantee dedicated funding, leaving questions about long-term operational capacity and service expansion
  • Service gaps and coverage: Rural and underserved areas may have limited 2-1-1 availability or referral options, raising equity concerns about unequal access
  • Coordination challenges: Effectiveness depends on the actual availability and quality of local services the hotline refers people to—a resolution alone cannot guarantee those services exist or have capacity

Compiled from official sources — confirm details with the bill’s official record.

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