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Bill

HB 38

Relating to improvements to the Texas Information and Referral Network.

89th Legislature (2025) Introduced by John Bucy and 3 co-sponsors

HB 38 enhances Texas's 2-1-1 information and referral system to improve resident access to health and social services across the state.

Received from the House
#electronicinformationsystems(i0311) #health&humanservicescommission(v0177) #humanservices--general(i0920) #humanservices--medicalassistance(i0905) #information&referralnetwork #texas(v0018) #internet(s0130) #vitalstatistics&records(s2714)
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Bill Summary · HB 38

Legislative bill overview

HB 38 seeks to improve the Texas Information and Referral Network (2-1-1 service), which connects residents with health and human services resources. The bill addresses operational enhancements and likely expands accessibility or functionality of this statewide resource system that helps Texans locate social services, food assistance, housing support, and other critical programs.

Why is this important

The 2-1-1 system is a primary entry point for vulnerable populations—including low-income families, seniors, and people in crisis—to access vital services. Improvements to this network directly affect how effectively Texans can navigate complex social service landscapes and connect with assistance during emergencies or hardship.

Potential points of contention

  • Funding mechanisms: Whether improvements require new appropriations or reallocate existing resources, and who bears implementation costs
  • Service provider coordination: Ensuring accurate, up-to-date information across partnering agencies and managing liability for incorrect referrals
  • Digital access equity: Balancing expansion of online/app-based services with maintaining phone-based access for populations without reliable internet or technology skills

Compiled from official sources — confirm details with the bill’s official record.

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