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HB 3195

Relating to children's advocacy centers; and declaring an emergency.

2025 Regular Session Introduced by Annessa Hartman and 4 co-sponsors

HB 3195 creates a single lead entity to govern Illinois’ 2-1-1 system, standardizing services, reporting, and funding while expanding governance and accountability.

Chapter 64, (2025 Laws): Effective date May 12, 2025.
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Bill Summary · HB 3195

HB 3195 — DHS-2-1-1 SERVICE (House Amendment No. 1)

Status summary
- Introduced: February 21, 2025 (Rep. Daniel Didech). Cosponsor: Rep. Nicolle Grasse. Companion: SB 1283.
- Latest procedural posture: House Floor Amendment No. 1 filed March 27, 2025; re‑referred to Rules Committee under Rule 19(c). Placed on General State Calendar (May 15, 2025). Committee activity: reported favorably as substituted by Human Services Committee (March–May 2025).
- Effective date (as amended): immediate (per synopsis). The Human Services 2‑1‑1 Collaboration Board Act is repealed July 1, 2025.

Purpose / intent
HB 3195 (as amended) updates the State’s 2‑1‑1 Service Act to strengthen governance, operational standards, reporting, and financial sustainability for Illinois’ statewide 2‑1‑1 information and referral system. The bill aims to improve public access to health and human services and to enhance disaster response information through a centralized lead entity model.

Key provisions and changes
- Lead entity designation
- The Department of Human Services (DHS) may identify, designate, and contract with a single lead entity to govern and coordinate a statewide 2‑1‑1 system.
- The lead entity must be an Illinois 501(c)(3) nonprofit.
- Contract award must ensure organizational capacity and be cost‑neutral to DHS.

  • Qualifications and responsibilities for the lead entity

    • Required qualifications include: a public or private governance structure with representation and collaboration across State health and human services departments; demonstrated expertise in providing access to health and human services; and a demonstrated track record of securing diversified funding sources to support sustainable 2‑1‑1 operations.
    • The lead entity must establish standards for delivering 2‑1‑1 services consistent with prevailing national standards (e.g., Alliance of Information and Referral Systems/AIRS) and federal requirements (including TTY/ADA accessibility).
    • The lead entity may approve and remove 2‑1‑1 service providers based on specified criteria (accreditation/standards compliance, financial stability, community support, partnerships).

  • Definitions and scope

    • Revises definitions including “approved 2‑1‑1 service provider,” “2‑1‑1 service area,” and “human services.”
    • Removes older definitions (e.g., pay telephone, PBX, recognized 2‑1‑1 service provider) to reflect modern telecommunications and program structure.

  • Reporting and data

    • Requires the lead entity to provide annual reports to DHS on the 2‑1‑1 system, including: call volume and interactions, caller demographics, reasons for contact, service referral gaps, and other relevant system metrics useful for planning and service delivery.

  • Liability/Protections

    • The amendment addresses liability protections for lead/approved providers and telecommunications carriers for acts or omissions in operating the 2‑1‑1 system (existing statutory immunity language is modified/clarified in the amendment).

Who is affected
- Department of Human Services (oversight/contracting role).
- Nonprofit organizations eligible to serve as the statewide lead entity (must be Illinois 501(c)(3) and meet new qualification criteria).
- Existing local or regional 2‑1‑1 service providers (must be approved by lead entity, meet national standards and reporting requirements; subject to removal for noncompliance).
- Telecommunications carriers (interfacing with 2‑1‑1 dial code and operations).
- Illinois residents and callers who use 2‑1‑1 for health, human services, and disaster-related information (potentially improved access and data‑driven service planning).

Potential impacts and considerations
- Centralizes governance and accountability for 2‑1‑1, with standardized quality and reporting.
- Increased data collection could improve planning and identify service gaps statewide.
- Lead entity must secure diversified, sustainable funding; this could shift funding expectations onto the lead nonprofit and its partners.
- Providers failing to meet standards risk decertification, which could cause short‑term service realignment in some areas.
- Repeal of the Human Services 2‑1‑1 Collaboration Board Act (effective July 1, 2025) eliminates that statutory board, consolidating governance under the lead entity/DHS contract model.

Compiled from official sources — confirm details with the bill’s official record.

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