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SB 221

Income tax credit; Oklahoma Rural Jobs Act; providing expanded annual credit limitation for certain applications. Effective date. Emergency.

2025 Regular Session Introduced by Trey Caldwell and 1 co-sponsor

SB 221 prohibits insurers from logging non-covered customer inquiries as claims when no payment is made and no deceptive conduct occurs.

Coauthored by Representative Caldwell (Trey) (principal House author)
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WeVote Research Nonpartisan
Bill Summary · SB 221

SB 221 — Additional Unfair Insurance Claims Practice (New Mexico)

Status: Signed into law
Introduced: January 23, 2025
Primary subject: Insurance — unfair and deceptive claims practices
Statutory location amended: Section 59A-16-20 NMSA 1978

Main purpose

SB 221 adds a new prohibited unfair claims practice to New Mexico’s Insurance Code to stop insurers from treating routine coverage inquiries as “claims” in situations where doing so can harm policyholders (for example, by triggering premium increases, underwriting consequences, or denials of future coverage). The change responds in part to problems that arose when insurers recorded “claims” simply to issue denial letters needed by policyholders applying for federal disaster assistance.

Key provision

  • Adds a new subsection (P) to Section 59A‑16‑20 making it an unfair and deceptive practice for an insurer to treat an insured’s inquiry relating to damage or loss as a claim when all three of the following are true:
    1. The facts of the inquiry indicate the matter is not covered by the policy;
    2. The insurer makes no payment to or on behalf of the insured; and
    3. The claim/inquiry does not involve deceptive practices on the part of the insured.

In short: insurers may not knowingly categorize a non-covered inquiry as a claim (with resulting adverse consequences) when no payment is made and the insured has not engaged in deceptive conduct.

Who is affected

  • Policyholders/claimants — especially individuals seeking a formal denial or coverage determination (e.g., to meet federal program requirements) whose inquiries previously were sometimes logged as claims.
  • Insurers and their claims-handling practices — insurers must refrain from treating non-covered inquiries as claims in the specified circumstances.
  • Regulators — the Office of the Superintendent of Insurance and the attorney general retain enforcement authority under existing unfair-practices provisions.

Fiscal and administrative impact

  • Nonpartisan fiscal analysis (FIR) concluded SB 221 has no fiscal impact on state government.
  • Enforcement would proceed through existing unfair-practice enforcement mechanisms under the Insurance Code.

Policy rationale and notes

  • Rationale: prevent consumers from being penalized (higher premiums, nonrenewal, etc.) for seeking denial letters or basic coverage information when coverage is inapplicable and no payment is ultimately made.
  • The Office of the Superintendent of Insurance and the Attorney General reviewed the language during committee review; technical comments suggested clarifying the third condition (some recommended replacing “deceptive” with “insurance fraud” or clarifying that the term refers to insured conduct). The enacted text uses “deceptive practices.”
  • The bill duplicates a similar measure (Senate Bill 403) addressed in analyses.

Effective date

  • The statute goes into effect 90 days after adjournment of the legislative session (per standard practice for bills without a specified effective date) — reported in analyses as June 20, 2025.

Summary prepared to explain the statute’s intent, key changes, affected parties, enforcement pathway, and implementation timing.

Compiled from official sources — confirm details with the bill’s official record.

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