Bill

A 1024

Directs telecommunication and cable corporations to provide call center service assistance from centers located within the state

2025 Regular Session Introduced by Marianne Buttenschon and 6 co-sponsors

Requires telecom and cable firms to run call centers physically located in New York State, boosting local jobs and in-state accountability while reshaping service delivery.

REFERRED TO CORPORATIONS, AUTHORITIES AND COMMISSIONS

WeVote Research Nonpartisan

Bill Summary · A 1024

Summary of NY Assembly Bill A 1024

Overview

Bill Number: A 1024
Title: Directs telecommunication and cable corporations to provide call center service assistance from centers located within the state
Purpose (intent): To require that call center services for telecommunication and cable companies be provided from call centers located within New York State, rather than outsourced to out-of-state or offshore centers.
Status: Referred to the Assembly Committee on Corporations, Authorities and Commissions
Introduced: January 8, 2025
Version/Action: Referred on 2025-01-08 (listed twice in actions)

Key Provisions (high-level)

Note: The full text of A 1024 is not provided here, but the bill’s title and summary indicate the core objective:
- Requirement that call center services for telecommunication and cable corporations be conducted from call centers physically located within New York State.
- The bill would likely define which entities are subject (telecommunication companies and cable corporations) and what constitutes “call center service assistance.”
- Enforcement and penalties (e.g., violations, penalties, remedies) and any exemptions or transitional provisions would be specified in the final text.
- Effective date and implementation timeline would be specified in the bill, if enacted.

Who Would Be Affected

Directly affected: Telecommunication and cable corporations operating in New York State.
Indirect effects: Call center employees and potential job distribution, regional employment in-state, and possibly consumer experience due to in-state service operations.

Procedural and Timeline Considerations

Current stage: Referred to the Committee on Corporations, Authorities and Commissions. This indicates the bill is at an early stage of the legislative process and will be reviewed for jurisdiction, potential amendments, and public input before any floor consideration.
Related activity: The bill has several prior-session related bills (A 1050, A 1190, A 175, A 4872, A 11077, A 1399, A 65, A 1444, A 3730) listed as related, suggesting ongoing legislative interest in domestic call center requirements.

Potential Impacts and Considerations

Consumer Impact: Possible improvements in customer service accountability and response times if in-state centers are more readily accessible to New York residents.
Economic Impact: Could increase in-state employment and payroll for call centers; potential cost implications for providers if in-state operations are more expensive, which could affect pricing or investment decisions.
Operational Considerations: Providers may need to relocate or expand call center capacity within the state, adjust vendor arrangements, or modify service delivery models.
Legal/Enforcement: The final bill would specify penalties for noncompliance and how disputes are resolved, along with any exemptions or phased implementation.

Next Steps for Readers

Review the full text of A 1024 when available to understand definitions, exemptions, penalties, and implementation timelines.
Monitor committee hearings and any amendments to gauge potential shifts in scope or applicability.
Consider how similar policies have fared in prior-session bills (the related bills) to anticipate potential outcomes.

Compiled from official sources — confirm details with the bill’s official record.