DFPR-COMPLAINTS REPORT

104th Regular Session Introduced by Tom Weber

Requires DFPR to annually publicly release an aggregated report listing, by Act, total complaints and complaint types, with no individual details.

Referred to Rules Committee

Summary / Main purpose

HB 3154 would require the Illinois Department of Financial and Professional Regulation (DFPR) to annually prepare and publicly release a report listing, for each statutory Act the Department administers, the aggregate number of complaints received and the types (categories) of complaints received. The change is added as new Section 2105‑410 to the Department of Professional Regulation Law (20 ILCS 2105).

Key provisions

Adds 20 ILCS 2105/2105‑410 (new).

Requires DFPR to prepare and publicly release an annual "received complaint report."

The report must contain:

The aggregate number of complaints received under each Act administered by DFPR.
The type or category of complaints received under each such Act.

The statutory language, as introduced, specifies aggregated counts and complaint types; it does not require release of individual complaint details or personally identifying information.

Who/what is affected

DFPR and its internal offices/boards that administer multiple professional and regulatory Acts (occupational licensing, financial and consumer protection Acts, etc.) must compile and publish the report.

Consumers, licensees, researchers, journalists, legislators, and oversight bodies will have access to aggregated complaint data for monitoring and analysis.

DFPR may incur administrative and data‑management workload to produce consistent yearly reports if current systems do not already capture complaint types and counts in a readily reportable manner.

Procedural history / current status

Introduced by Rep. Tom Weber (first read Feb. 18, 2025; filed Feb. 21, 2025).

Referred to Rules Committee; subsequently went through committee activity (public hearing, substitute considered, reported favorably as substituted).

Placed on General State Calendar and read a second time.

May 15, 2025: Read 2nd time; failed to pass to engrossment (record vote and statements recorded).

Companion bill: SB 1359.

Potential impacts and considerations

Transparency: Increased public visibility into complaint volume and types across DFPR‑administered Acts, aiding consumer choice and legislative oversight.

Privacy: Because the bill requires aggregate reporting, individual privacy/confidentiality concerns are likely reduced compared with releasing case‑level data.

Administrative cost: DFPR may need modest resources to standardize complaint categories, compile data across boards/Acts, and publish the annual report.

Usefulness: Aggregated complaint data can reveal trends and areas needing policy, enforcement, or regulatory attention but may require standardized categories to be comparable year‑to‑year.

Note: The bill text does not specify an effective date or detailed formatting/timing requirements for the annual report beyond the mandate that it be prepared and publicly released annually.

Bill