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Bill

Bill

A 5428

Creates mobility assistance vehicle services hotline.

2026-2027 Regular Session Introduced by Rob Clifton and 1 co-sponsor

Creates a centralized hotline to provide information, referrals, and scheduling for mobility assistance vehicle services.

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WeVote Research Nonpartisan
Bill Summary · A 5428

Overview

Bill A 5428 from New Jersey’s 222nd Legislative Session proposes the creation of a new mobility assistance vehicle services hotline. The bill assigns responsibilities to establish and operate a centralized hotline to assist residents with information and coordination related to mobility assistance vehicle services.

Purpose and Intent

  • Create a centralized, accessible hotline to improve access to mobility assistance vehicle services for residents, particularly individuals with mobility challenges, older adults, and others who rely on specialized transportation.
  • Provide a single point of contact to obtain information, referrals, scheduling assistance, and support navigating mobility-related transportation options.

Key Provisions

  • Establishment of Hotline

    • Creation of a dedicated telephone hotline (and associated support mechanisms) to serve as the primary contact for mobility assistance vehicle services.
    • The hotline would provide information about available services, eligibility requirements, and how to access transportation options.

  • Information and Referrals

    • The hotline would supply up-to-date information on provider networks, service hours, coverage areas, and any costs or subsidies.
    • Staffed by trained personnel who can offer referrals to appropriate mobility services based on individual needs.

  • Scheduling and Coordination

    • Assistance with scheduling rides or coordinating transportation services to meet medical appointments, work, or essential activities.
    • Potential collaboration with existing transit agencies, paratransit programs, and private providers to optimize trip planning.

  • Accessibility and Outreach

    • Ensure accessibility across diverse populations, including availability in multiple languages and accommodations for individuals with disabilities.
    • Outreach initiatives to raise awareness of mobility assistance options and the hotline.

  • Data and Oversight

    • Provisions for collecting data on hotline usage, wait times, waitlist management, and system performance.
    • Potential reporting requirements to a state department or designated oversight body to monitor program effectiveness.

  • Funding and Administration

    • Allocation of state resources to establish and operate the hotline.
    • Possible partnerships with state agencies, local governments, or transportation providers to administer the program.

Who Would Be Affected

  • Residents seeking mobility assistance vehicle services, including those with disabilities, seniors, caregivers, and healthcare or social service providers.
  • State and local transportation agencies, paratransit programs, and private mobility service providers that may coordinate with the hotline.
  • Public health, transportation, and human services departments responsible for program oversight and administration.

Procedural and Timeline Considerations

  • Implementation Timeline: The bill would outline a schedule for establishing the hotline, developing operational procedures, and launching public outreach.
  • Reporting: Ongoing data collection and periodic reporting requirements to monitor effectiveness and utilization.
  • Rulemaking or Administrative Guidance: Potential need for regulations or guidance detailing eligibility, referral processes, and privacy or data-sharing standards.

Potential Impacts

  • Increased accessibility to mobility services and streamlined access for individuals with transportation needs.
  • Improved coordination among providers, potentially reducing trip wait times and enhancing service reliability.
  • Better information dissemination about available mobility options, subsidies, or special-purpose programs.
  • Administrative and funding implications for state and local agencies, with potential oversight to ensure service quality and equity.

Note: This summary is based on the bill title and sponsor information. For a complete and precise understanding, consult the official bill text, fiscal notes, and committee analyses.

Compiled from official sources — confirm details with the bill’s official record.

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