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Bill

SB 169

Call center worker and consumer protection.

2025 Regular Session Introduced by David Niezgodski

Indiana bill addresses call center worker conditions and consumer protections; currently in early committee review with details under development.

First reading: referred to Committee on Commerce and Technology
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Bill Summary · SB 169

Legislative bill overview

SB 169 is a consumer and worker protection bill focused on call center operations in Indiana. While specific provisions aren't detailed in the available information, the bill's title indicates it addresses issues affecting both call center employees and consumers who interact with these operations.

Why is this important

Call centers are significant employers in Indiana and serve as a primary contact point between businesses and consumers. Legislation in this space can impact working conditions, wages, data privacy protections, and consumer rights during telemarketing or customer service interactions—affecting thousands of workers and millions of consumer transactions annually.

Potential points of contention

  • Worker protections vs. business costs: Regulations mandating staffing levels, break requirements, or wage standards could increase operational costs for call center employers, potentially affecting competitiveness or job availability
  • Consumer privacy and data security: Stricter data handling requirements may burden smaller operations while creating compliance complexity around call recording, script requirements, or customer information storage
  • Scope and enforcement: Ambiguity about which call center activities are covered (inbound vs. outbound, charitable vs. commercial) and how violations are monitored could create implementation challenges

Compiled from official sources — confirm details with the bill’s official record.

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