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HB 6061

AN ACT REQUIRING STATE AGENCIES, HEALTH CARE PROVIDERS AND FINANCIAL INSTITUTIONS TO PROVIDE CERTAIN DOCUMENTS TO CONSUMERS IN PAPER FORM.

2025 Regular Session Introduced by Joe Hoxha

Connecticut bill requires state agencies, health care providers, and financial institutions to offer paper document copies upon consumer request, prioritizing accessibility over digital-only delivery.

REF. TO JOINT COMM. ON General Law
#consumerprotection #financialinstitutions #healthcareproviders #paper #stateagencies
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Bill Summary · HB 6061

Legislative bill overview

HB 6061 mandates that state agencies, health care providers, and financial institutions must provide certain documents to consumers in paper form upon request. The bill establishes a requirement that these entities cannot exclusively use digital delivery methods for specified documents, ensuring consumers retain the option to receive physical copies.

Why is this important

This bill addresses accessibility and equity concerns for populations with limited digital access, older adults, or those who prefer physical documentation for record-keeping purposes. It also protects consumers who may distrust digital-only communications or lack reliable internet connectivity, ensuring they can maintain important documents in tangible form.

Potential points of contention

  • Cost and operational burden: State agencies, health care providers, and financial institutions may argue that printing and mailing paper documents increases administrative expenses and diverts resources from other services
  • Environmental impact: Advocacy groups focused on sustainability may oppose the mandate as it conflicts with efforts to reduce paper consumption and carbon footprints
  • Definition ambiguity: The bill's reference to "certain documents" lacks specificity—unclear which documents trigger this requirement, potentially creating implementation challenges and disputes over scope
  • Digital security vs. accessibility trade-off: Some argue that digital-only systems enhance security and fraud prevention, while paper alternatives could create new vulnerabilities in document handling and storage

Compiled from official sources — confirm details with the bill’s official record.

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