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H 2403

An Act establishing the human service transportation (HST) consumer advisory board

194th Legislature (2025-2026) Introduced by Michelle Badger and 6 co-sponsors

Massachusetts bill creates consumer advisory board to guide human service transportation policy and planning for dependent populations.

Bill reported favorably by committee and referred to the committee on House Ways and Means
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Bill Summary · H 2403

Legislative bill overview

H 2403 establishes a Human Service Transportation (HST) Consumer Advisory Board in Massachusetts to provide input on transportation services for people accessing human services. The board would give consumers, advocates, and stakeholders a formal voice in planning and improving these transit systems.

Why is this important

Human service transportation serves vulnerable populations—elderly people, individuals with disabilities, low-income residents, and others—who depend on these services to access healthcare, employment, and essential programs. Creating a consumer-led advisory board could identify gaps in service, improve accessibility, and ensure policies reflect actual user needs rather than just administrative assumptions.

Potential points of contention

  • Funding and implementation costs: Establishing and maintaining an advisory board requires budget allocation; unclear whether existing resources will be redirected or new funding requested
  • Board composition and decision-making power: The specifics of who gets appointed, how diverse representation is ensured, and whether the board has advisory-only versus binding authority are critical details that could affect its effectiveness
  • Coordination with existing transit agencies: Potential overlap or jurisdictional conflicts with MassTransit, regional transit authorities, and human services departments need clarification to avoid bureaucratic inefficiency

Compiled from official sources — confirm details with the bill’s official record.

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