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Bill

SB 91

AN ACT CONCERNING EMERGENCY RESPONSE BY TELECOMMUNICATIONS COMPANIES AFTER OUTAGES.

2025 Regular Session Introduced by Tony Hwang

Connecticut law requiring telecommunications companies to establish emergency response plans and customer notification procedures for service outages to protect public safety.

REF. TO JOINT COMM. ON Energy and Technology
#internetserviceproviders #telecommunicationscompanies
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Bill Summary · SB 91

Legislative bill overview

SB 91 establishes requirements for telecommunications companies to implement emergency response protocols following service outages in Connecticut. The bill mandates that telecom providers develop and maintain contingency plans, notify customers of outages within specified timeframes, and coordinate with emergency services during disruptions. It aims to ensure rapid restoration of critical communication infrastructure and minimize public safety risks.

Why is this important

Telecommunications outages can prevent emergency calls to 911, disrupt business operations, and isolate vulnerable populations during crises. Connecticut's bill addresses a legitimate gap in emergency preparedness by requiring carriers to have structured response procedures rather than relying on voluntary industry standards. Effective outage response directly impacts public safety and economic resilience.

Potential points of contention

  • Compliance costs: Telecom companies may argue that mandated infrastructure investments and staffing requirements increase operational expenses, potentially passed to consumers through higher rates
  • Vague enforcement mechanisms: The bill may lack specific penalties, timelines, and oversight details, making enforcement challenging and potentially ineffective
  • Scope ambiguity: Unclear whether requirements apply equally to all providers (large corporations vs. small rural carriers) or how to balance public safety with business flexibility in resource allocation

Compiled from official sources — confirm details with the bill’s official record.

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