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HB 5936

AN ACT CONCERNING BILLING FOR ELECTRICITY AT CUSTOMERS' FORMER PREMISES.

2025 Regular Session Introduced by Cara Pavalock-D'Amato

HB 5936 establishes clearer billing procedures for electricity customers' former premises to prevent disputes over final charges and security deposits.

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Bill Summary · HB 5936

Legislative bill overview

HB 5936 establishes requirements for how electricity providers must handle billing when customers move or service is discontinued at a premises. The bill aims to clarify and standardize the process for final bills, security deposits, and account closure procedures at former customer addresses.

Why is this important

Billing disputes at former addresses create real financial consequences for customers—overcharges, misapplied deposits, or lingering account liabilities can affect credit ratings and create collection issues. Clear rules protect both consumers from improper charges and utilities from unpaid balances. This becomes increasingly relevant as Connecticut transitions toward cleaner energy infrastructure requiring meter and account management updates.

Potential points of contention

  • Deposit return timelines: Disagreement over how quickly utilities must return security deposits after service termination and final billing settlement
  • Responsibility for forwarding addresses: Unclear whether utilities or customers bear primary responsibility for ensuring proper billing delivery to new addresses, potentially affecting cost allocation
  • Overlap with existing regulations: Determining whether this creates new requirements or clarifies existing Connecticut Public Utilities Regulatory Authority (PURA) rules, and potential compliance burdens on utilities

Compiled from official sources — confirm details with the bill’s official record.

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