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Bill

SB 652

SCC's Bureau of Insurance; customer satisfaction info. from property & casualty insurance providers.

2026 Regular Session Introduced by Kannan Srinivasan

SB 652 requires Virginia insurers to report customer satisfaction data to the state for public disclosure, enabling consumers to compare property and casualty insurance providers' service quality.

Referred to Committee on Labor and Commerce
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Bill Summary · SB 652

Legislative bill overview

SB 652 requires Virginia's State Corporation Commission (SCC) Bureau of Insurance to collect and publicly report customer satisfaction information from property and casualty insurance providers. The bill mandates that insurers submit satisfaction data, which the SCC will then compile and make available to consumers and policymakers.

Why is this important

This transparency measure allows consumers to compare insurers based on customer experience rather than relying solely on price or ratings from private sources. It creates a standardized, state-level database that could help identify problematic insurance providers and inform purchasing decisions for Virginia's property and casualty insurance market.

Potential points of contention

  • Reporting burden on insurers: Property and casualty insurers may argue that additional data collection and reporting requirements increase compliance costs, particularly for smaller carriers
  • Data methodology questions: Unclear standards for how satisfaction is measured, collected, and verified could lead to disputes over data validity and comparability across different insurers
  • Market impact concerns: Publicizing satisfaction ratings may disproportionately harm smaller or newer insurers competing against established brands, potentially reducing market competition rather than improving it

Compiled from official sources — confirm details with the bill’s official record.

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