Bill
AB 456
AB 456 requires utility notices in English and top three non-English languages, strengthens customer data protections, and tightens pre-termination rules for residential utilities
Status: Approved by the Governor and chaptered (Chapter 59, Statutes of 2025) — July 28, 2025
Introduced: 2025 (As introduced text pertains to public utilities; bill identifier corresponds to Nevada)
AB 456 amends Nevada utility law to (1) improve access to utility notices for customers with limited English proficiency or communication disabilities, (2) strengthen protections for customer information, and (3) tighten and clarify limits and notice requirements before termination of residential gas, water, or electric service for nonpayment.
Directs the Public Utilities Commission (PUC) to adopt regulations ensuring, to the maximum extent practicable, that customers with limited English proficiency or communication disabilities (e.g., deaf, hard of hearing, or with speech impairments) can communicate with and receive comprehensible communications from utilities.
Customer information protections (Section 3)
Prohibits utilities from providing customer information to any person for commercial purposes without PUC approval.
Allows necessary disclosures (e.g., to another utility to provide service) and those authorized under specified NRS sections or with customer written consent.
Requires utilities to take reasonable steps to ensure third‑party recipients will not make further disclosures of customer information.
Restrictions and procedures before terminating residential service (amendment to NRS 704.1835; Section 4)
Prohibits termination for nonpayment if: the outstanding balance is under $300; the debt is less than 6 months overdue; at least half the balance was paid within the previous 25 days; termination would occur on (or the day before) a day the utility’s payment office is closed.
Requires utilities to: apply any customer security deposit to the outstanding balance before terminating; provide a written notice by mail or electronic transmission at least 10 days before termination (including information about government or other assistance); and deliver a second written notice at least 48 hours before termination by a method that ensures delivery.
Prohibits electric service termination from May 1 through October 31 annually; prohibits gas termination under specified adverse weather conditions.
Requires utilities to notify elderly or disabled customers that they may designate a third person to receive duplicate termination notices; designated third parties must receive duplicates of all written notices and information about pending termination.
Compiled from official sources — confirm details with the bill’s official record.
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