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AB 370

Relating to: crime victim notification cards. (FE)

2025-2026 Regular Session Introduced by Scott Allen and 15 co-sponsors

Establishes a 1-5 star provider rating system, a toll-free consumer-complaint line, and plain-language disclosures in service contracts; ratings and complaints posted publicly.

Failed to pass pursuant to Senate Joint Resolution 1
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Bill Summary · AB 370

Summary — AB 370 (BDR 57-517) — Revises provisions relating to service contracts

Status (per materials provided)
- Introduced: March 6, 2025 (referred to Committee on Commerce and Labor).
- According to the supplied legislative actions, the bill was approved by the Governor and chaptered on July 14, 2025 (Chapter 34, Statutes of 2025).

Note: The packet you provided contains two different AB 370 texts. This summary focuses on the service-contracts bill (BDR 57‑517 / NRS amendments). Other documents in the packet relate to a separate AB 370 (Carrillo) concerning the California Public Records Act and cyberattacks.

Purpose / Intent

To strengthen consumer protections and transparency for service-contract providers by:
- Requiring a state consumer-complaint telephone line and public posting;
- Requiring providers’ compliance ratings to be established, periodically updated, and posted; and
- Specifying additional disclosure requirements for service contracts.

Key provisions

  • Division of Insurance toll-free number (Sec. 2)
    • The Division must establish and publish a toll‑free telephone number to receive consumer complaints about how service‑contract providers handle claims. The number must be posted on the Division’s website.
  • Provider rating system (Sec. 3)
    • The Commissioner of Insurance must adopt regulations creating a rating system that evaluates each provider doing business in the State based on:
    • Compliance with NRS chapter and regulations governing service contracts; and
    • Number of complaints received by the Division.
    • Ratings:
    • Must assign a star rating from 1 to 5.
    • Must include methods/procedures for evaluation and a schedule for periodic re‑evaluation.
    • Must include appeal procedures for providers.
    • The Division must post the most recent star rating for each provider on its website.
  • Service contract content (amendment to NRS 690C.260; Sec. 4)
    • Reiterates existing contract disclosure requirements (readable language/print, insurer or backing, deductibles, provider/administrator names and addresses, purchase price, goods covered, provider duties, exclusions, cancellation terms, holder duties, consequential-damages authorization, preexisting defects, etc.).
    • Adds explicit requirement that contracts include a plain‑language statement (font no smaller than majority text size) telling holders they may contact the Commissioner using the Division’s toll‑free number (showing the current number posted online).

Who is affected

  • Consumers who purchase service contracts.
  • Service-contract providers and administrators doing business in the state — required to be rated and to include the disclosure statement in contracts.
  • Division of Insurance and Commissioner — administrative duties to create toll‑free line, adopt regulations, evaluate and publish ratings, and maintain public postings.

Potential impact

  • Increased transparency and consumer recourse: consumers can submit complaints via a centralized toll‑free number and consult provider star ratings before purchase.
  • Administrative costs and regulatory workload for the Division and Commissioner to implement ratings, publish results, and manage complaints and appeals.
  • Providers face public visibility of compliance and complaint records, which could affect reputation and market behavior.

Procedural / timeline notes

  • Initial committee referrals and amendments occurred in early spring 2025.
  • The provided action log indicates the bill moved through committees, passed both houses (unanimous votes noted in the packet), was enrolled, presented to the Governor, and was chaptered on July 14, 2025.

If you want, I can:
- Produce a short one‑page fact sheet for consumers or providers.
- Extract and summarize the exact regulatory requirements and timelines the Commissioner must adopt.

Compiled from official sources — confirm details with the bill’s official record.

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