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HB 2685

Relating to an evaluation by the housing and health services coordination council of the 2-1-1 services provided by the Texas Information and Referral Network.

89th Legislature (2025) Introduced by Liz Campos

HB 2685 mandates the Housing and Health Services Coordination Council evaluate Texas's 2-1-1 helpline effectiveness for connecting residents to housing and health services.

Referred to Human Services
#housing&communityaffairs #texasdepartmentof(v0008) #housing&healthservicescoordinationcouncil(vb0bg) #housing--homelesspersons(i0404) #information&referralnetwork #texas(v0018)
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Bill Summary · HB 2685

Legislative bill overview

HB 2685 directs the Housing and Health Services Coordination Council to evaluate the 2-1-1 services provided by the Texas Information and Referral Network. The bill requires a formal assessment of how effectively this helpline connects Texans to housing and health resources. This appears to be a oversight and accountability measure rather than a funding or operational change to the 2-1-1 system itself.

Why is this important

The 2-1-1 service is a critical resource for vulnerable populations seeking emergency assistance, housing support, and health services. A formal evaluation could identify gaps in service delivery, accessibility issues, or areas where the network fails to serve certain communities. Results could inform future policy decisions about resource allocation and program improvements for social services.

Potential points of contention

  • Scope and metrics: Disagreement may arise over what metrics constitute "effective" 2-1-1 services and whether the evaluation adequately measures outcomes versus just call volume
  • Resource implications: The evaluation itself requires funding and staff time; unclear if the council has capacity or if additional appropriations are needed
  • Action triggers: The bill doesn't specify what happens with evaluation findings—whether poor results trigger mandatory reforms, funding increases, or are purely advisory

Compiled from official sources — confirm details with the bill’s official record.

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