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Bill

AB 787

Provider directory disclosures.

2025-2026 Regular Session Introduced by Diane Papan

AB 787 mandates California health plans maintain accurate provider directories with real-time updates and disclosure requirements to prevent patient access and billing issues.

In committee: Held under submission.
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Bill Summary · AB 787

Legislative bill overview

AB 787 requires California health insurance providers and health plans to maintain accurate, up-to-date provider directories and establish disclosure requirements for network changes. The bill aims to ensure patients can reliably identify which doctors and facilities are in their insurance network before seeking care.

Why is this important

Outdated provider directories create real patient harm—people travel for appointments only to discover providers aren't in-network, face unexpected bills, or go without needed care. Accurate directories directly affect healthcare access, financial protection, and treatment decisions for millions of California residents with health insurance.

Potential points of contention

  • Compliance costs: Insurance plans and providers must invest in systems to track and update directory information in real-time, raising administrative expenses that may be passed to consumers or employers
  • Definition of "accuracy": Disagreement over how quickly changes must be reflected (same-day vs. weekly updates) and which information must be included (telehealth availability, languages spoken, insurance acceptance status)
  • Enforcement mechanisms: Unclear penalties for non-compliance and whether state regulators have adequate resources to monitor thousands of providers and plans

Compiled from official sources — confirm details with the bill’s official record.

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