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RCC 259

Para ordenar al Negociado de Telecomunicaciones de Puerto Rico (NET) establecer y operar una línea telefónica de asistencia directa, libre de costos, dedicada exclusivamente a la atención de emergencias de servicio, averías de infraestructura y querellas de los consumidores de telecomunicaciones; disponer sobre su funcionamiento y divulgación; y para otros fines relacionados.

2025-2028 Session

Requires Puerto Rico's telecom regulator to operate a free emergency hotline for service outages and consumer complaints, with operational details and funding mechanisms unspecified.

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Bill Summary · RCC 259

Legislative bill overview

Bill RCC 259 requires Puerto Rico's Telecommunications Regulatory Board (NET) to establish and operate a free emergency hotline exclusively for telecommunications service emergencies, infrastructure failures, and consumer complaints. The bill mandates specific operational procedures and public disclosure requirements for this service.

Why is this important

This addresses accessibility gaps for consumers needing immediate assistance with telecom service disruptions, which can impact critical communications during actual emergencies. A dedicated free line could reduce response times and provide vulnerable populations with direct access to regulatory support without navigating complex phone systems or incurring charges.

Potential points of contention

  • Funding and operational costs: No specification of who bears the expense for 24/7 hotline operations or how NET will fund this new requirement without budget increases
  • Liability and scope clarification: Unclear whether NET will directly resolve issues or merely receive complaints, potentially creating unfulfilled consumer expectations
  • Infrastructure readiness: Question of whether NET currently has sufficient staffing and technical capacity to handle increased call volume from a widely publicized free emergency line

Compiled from official sources — confirm details with the bill’s official record.

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