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PC 1004

Para enmendar la Sección 6 de la Ley Núm. 83 de 2 de mayo de 1941, según enmendada, conocida como “Ley de la Autoridad de Energía Eléctrica de Puerto Rico”, a los fines de añadir un nuevo inciso (q) para disponer que toda empresa que administre el sistema eléctrico de Puerto Rico deberá establecer y mantener un sistema de procesamiento de querellas que impida el cierre injustificado de reclamaciones sin resolución efectiva; disponer sobre la notificación al consumidor; y para otros fines relacionados.

2025-2028 Session

Puerto Rico's electric utility must establish a formal complaint processing system preventing closure without resolution, with mandatory consumer notification requirements.

Firmado por el Presidente del Senado
0
WeVote Research Nonpartisan
Bill Summary · PC 1004

Legislative bill overview

Bill PC 1004 amends Puerto Rico's Electric Power Authority Law (Law 83 of 1941) to add protections for consumers by requiring the electric utility company to establish a formal complaint processing system that prevents the closure of complaints without effective resolution. The bill mandates proper notification procedures to consumers regarding their complaints.

Why is this important

Puerto Rico's electric utility has faced longstanding criticism for poor customer service, including unresponsive complaint handling and service interruptions. This legislation attempts to create accountability mechanisms and ensure consumers have a documented path to resolve disputes, which directly affects millions of residents dependent on electricity access.

Potential points of contention

  • Implementation costs: Establishing and maintaining a comprehensive complaint system requires infrastructure investment that may be passed to consumers through rates
  • Enforcement mechanisms: The bill does not clearly specify penalties or enforcement authority if the utility fails to comply, potentially limiting effectiveness
  • Definition ambiguity: Terms like "effective resolution" and "unjustified closure" lack precise definitions, which could lead to disputes over compliance and interpretation

Compiled from official sources — confirm details with the bill’s official record.

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