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HR 4954

Keep Call Centers in America Act of 2025

119th Congress Introduced by Don Bacon and 12 co-sponsors

The Keep Call Centers in America Act protects U.S. jobs by preventing outsourcing, requiring federal call center work to stay domestic, and ensuring transparency for consumers.

Introduced in House
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WeVote Research Nonpartisan
Bill Summary · HR 4954

Summary of HR 4954 - Keep Call Centers in America Act of 2025

Overview

The Keep Call Centers in America Act of 2025 (HR 4954) aims to address the trend of relocating call center jobs overseas by implementing measures that encourage the retention of these jobs within the United States. The bill was introduced in the House on August 12, 2025, and is currently under consideration by multiple committees.

Purpose and Intent

The primary intent of this legislation is to:
- Protect American jobs by preventing the outsourcing of call center work.
- Enhance transparency in customer service communications.
- Ensure that federal contracts for call center services are fulfilled domestically.

Key Provisions

Title I: Consequences for Relocating or Contracting Call Center Work Overseas

  • Sec. 101: Establishes a list of call centers that relocate or contract work overseas, making them ineligible for federal grants or guaranteed loans.
  • Sec. 102: Clarifies the rule of construction related to federal benefits for workers, ensuring that workers affected by outsourcing are considered in federal policy.
  • Sec. 103: Mandates a report on federal call center work locations, providing transparency on where federal call center work is performed.
  • Sec. 104: Requires that all call center work performed under a federal contract must be conducted within the United States.

Title II: Required Disclosures in Customer Service Communications

  • Sec. 201: Imposes disclosure requirements on business entities engaged in customer service communications, ensuring customers are informed about the location of the call center handling their inquiries.
  • Sec. 202: Establishes enforcement mechanisms for the disclosure requirements, ensuring compliance by businesses.

Impact

The bill is expected to have significant implications for:
- Call Center Employees: By discouraging outsourcing, it aims to protect and potentially increase domestic employment in the call center industry.
- Businesses: Companies that rely on call centers may face new compliance requirements and potential penalties if they relocate operations overseas.
- Federal Contracts: The bill will affect how federal contracts are awarded and managed, emphasizing domestic service provision.

Procedural Aspects

  • The bill was referred to the Committee on Energy and Commerce, along with the Committees on Education and Workforce, Oversight and Government Reform, and Armed Services for further consideration. The timeline for these discussions will be determined by the Speaker of the House.

Related Legislation

HR 4954 has a companion bill, S 2495, which is being considered in the Senate, indicating a bipartisan interest in addressing the issue of call center outsourcing.

This summary provides a clear and concise overview of HR 4954, detailing its purpose, key provisions, and potential impacts on various stakeholders.

Compiled from official sources — confirm details with the bill’s official record.

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