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Bill

Bill

A 2048

Increases transparency and accountability for NJT and independence of NJT board members; establishes Office of Customer Advocate; requires greater detail for capital program.

2026-2027 Regular Session Introduced by Shama Haider and 3 co-sponsors

Creates an independent Office of the Customer Advocate and strengthens NJ Transit governance, transparency, and public input on capital programs and planning.

Introduced, Referred to Assembly Transportation and Independent Authorities Committee
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Bill Summary · A 2048

Bill A 2048 (NJ, 222nd Session) — Summary

Purpose and intent
- Reforms to the New Jersey Transit Corporation (NJ Transit) to increase transparency, strengthen governance, and enhance accountability.
- Establishes an independent Office of the Customer Advocate within the Department of Transportation to represent and protect riders’ interests.
- Expands public oversight of NJ Transit’s capital program and strategic planning, including stricter reporting requirements.

Key provisions and changes

1) NJ Transit governance and board independence
- NJ Transit remains an instrumentality of the State, but explicitly remains independent of direct supervision by the Department of Transportation.
- Board composition: 13 voting members (plus ex officio and non-voting members). Ex officio seats include the Commissioner of Transportation and the State Treasurer, plus one Governor-appointed executive-branch member.
- Public members: a mix of riders and professionals with experience in transportation, planning, finance, real estate, etc. Terms are four years, with staggered appointments.
- Non-voting labor-side members: two designated by labor organizations representing rail and motorbus employees, with protections around attendance and participation.
- Chair and vice chair: Transportation Commissioner serves as board chair; vice chair elected from among voting public members (not ex officio), for a two-year term.

2) Enhanced board practices and oversight
- Board must adopt bylaws within 180 days of the act’s effective date; bylaws publicly available on NJ Transit’s website.
- Committees: audit, administration, operations and customer service, and capital planning and privatization must be staffed by independent members where possible; each committee operates with standard reporting and duties (e.g., audits, budgets, capital program oversight, labor-relation disclosures).
- Audits: internal audits and the state Auditor General report directly to the board’s audit committee; a centralized database for audit documents should be provided to board members.
- Each committee must report to the full board on its activities; committees can be used for ad hoc issues as needed.

3) Office of the Customer Advocate
- Replaces a prior customer advocate arrangement with the independent Office of the Customer Advocate, housed within DOT but independent from DOT supervision; director reports to the NJ Transit board.
- Duties: provide independent analysis of actions affecting customers; gather and relay customer input; advocate for customers’ best interests.
- Responsibilities include investigations, studies, reports, and monthly public meetings with passengers; annual reporting due by March 31 to the Governor and Legislature.
- Funding is separate from NJ Transit, provided by the State Treasurer.

4) Passenger advisory committees and public engagement
- North Jersey and South Jersey Passenger Advisory Committees maintained, with adjustments:
- Governor appoints five members to each committee (replacing the prior six).
- The Director of the Office of Customer Advocate appoints one member to each committee.
- Committees provide guidance to the Office of Customer Advocate and the NJ Transit board; dual-committee member restrictions to avoid cross-overs.

5) Capital program transparency and hearings
- Public hearings: NJ Transit must hold at least two public hearings on the annual capital program before adoption; at least two per year on strategic plan and capital priorities, with specifics on timing, notice, and public comment processes.
- Capital program reporting: annual capital program documents must detail projects at the contract level (thresholds of $100,000 or multiple contracts at a single site) and be accompanied by a sortable spreadsheet; the program must align with the Statewide Capital Investment Strategy.
- Financial planning: includes required reporting on the Transportation Trust Fund Authority’s financial plan and a five-year capital plan.

Effective date
- The act takes effect immediately.

Significant timeline aspects
- By 180 days after enactment: board bylaws must be adopted.
- Annual reporting cycles: annual capital program filings by March 1; annual Customer Advocate report by March 31.
- Public hearings are required prior to capital program adoption and for ongoing strategic planning, with staggered schedules and public-facing timelines.

Impact and scope
- Aims to improve accountability and public visibility into NJ Transit governance, finances, and capital work.
- Enhances rider representation via the Customer Advocate and advisory committees.
- Increases formal public engagement through mandatory hearings and public access to documents.

Compiled from official sources — confirm details with the bill’s official record.

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