Summary of HR 5345: Improving Social Security’s Service to Victims of Identity Theft Act

Bill Overview

• Bill Number: HR 5345
• Title: Improving Social Security’s Service to Victims of Identity Theft Act
• Status: Reported (Amended) by the Committee on Ways and Means (H. Rept. 119-360)
• Introduced: September 15, 2025
• Primary Sponsor: David Kustoff
• Cosponsor: Nicole Malliotakis
• Related Bill: S 1666 (companion)

Purpose and Intent

The Improving Social Security’s Service to Victims of Identity Theft Act aims to enhance the support provided by the Social Security Administration (SSA) to individuals who have been victims of identity theft. The bill seeks to streamline the process for these individuals by establishing a single point of contact within the SSA to assist them in resolving issues related to the misuse of their Social Security numbers (SSNs) or lost Social Security cards.

Key Provisions

1. Single Point of Contact:

   • The SSA is required to create procedures ensuring that individuals whose SSNs have been misused or whose Social Security cards have been lost will have a dedicated contact person throughout the resolution of their case.
   • This contact will be responsible for tracking the case to completion and coordinating with other SSA units to expedite resolution.

2. Specialized Team:

   • The single point of contact will consist of a team of specially trained employees who can effectively manage and resolve the issues faced by identity theft victims.
   • The team may change as necessary, but protocols must be in place to maintain continuity of records and case history, and to keep the individual informed.

3. Effective Date:

   • The provisions of the bill will take effect 180 days after the date of enactment.

Background and Need for Legislation

Identity theft is a growing concern, affecting millions of Americans each year. In 2024 alone, over 3,100 data breaches were reported, many involving SSNs. The misuse of SSNs can lead to significant complications for victims, including difficulties in correcting records, disclaiming fraudulent claims, or obtaining new SSNs. Currently, victims often face a confusing and fragmented process when dealing with the SSA, requiring them to interact with multiple employees. This bill aims to simplify that process and provide clearer support for those affected.

Impact

The legislation is expected to:
- Enhance Efficiency: By providing a single point of contact, the SSA can streamline case resolution, reducing the time and frustration for victims.
- Improve Accountability: A dedicated team will ensure that cases are managed consistently and effectively.
- Support Victims: The bill addresses the specific needs of identity theft victims, making it easier for them to navigate the complexities of the SSA.

Legislative History

• October 31, 2025: Reported (Amended) by the Committee on Ways and Means.
• September 17, 2025: Ordered to be reported in the nature of a substitute (Amended) with a vote of 39-1.
• September 15, 2025: Introduced and referred to the House Committee on Ways and Means.

This bill represents a significant step towards improving the SSA's responsiveness to identity theft victims, ensuring they receive the support they need in a timely and efficient manner.