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Bill

S 3940

Establishes an office of the transit riders advocate to receive and resolve complaints affecting mass transit users of facilities of the metropolitan transportation authority

2025 Regular Session Introduced by Leroy Comrie

Establishes an Office of the Transit Riders Advocate to receive rider complaints about MTA facilities and push for timely resolution, boosting rider accountability and recourse.

REFERRED TO TRANSPORTATION
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Bill Summary · S 3940

Summary of Bill S 3940

Overview

Bill S 3940, introduced January 30, 2025 and sponsored by Leroy Comrie (primary), would establish an Office of the Transit Riders Advocate to receive and resolve complaints affecting mass transit users of facilities operated by the Metropolitan Transportation Authority (MTA). The bill has been referred to the Transportation committee.

What the bill would do

  • Create an official Office of the Transit Riders Advocate.
  • Grant the advocate responsibility for receiving complaints from riders about issues arising at MTA facilities and to work toward resolution.

Note: The available summary does not provide the full text, so details on the advocate’s appointment process, independence, funding, scope of authority, specific complaint-handling procedures, reporting requirements, or enforcement mechanisms are not specified here. The core concept is the establishment of an office dedicated to rider complaints and resolution related to MTA facilities.

Key provisions (as described)

  • Establishment of the transit riders advocacy office within or related to MTA facilities’ oversight.
  • A mandate to receive rider complaints and pursue resolution on those complaints.
  • A focus on issues affecting mass transit users who utilize MTA facilities.

Because the text of the bill is not included, precise provisions such as staffing, budget, timelines for responses, eligibility, appeal rights, and interaction with MTA governance are not detailed in the available information.

Who would be affected

  • Primary: Mass transit riders and users of MTA facilities who could submit complaints to the new Transit Riders Advocate.
  • Secondary: MTA operations and management, which would interact with the advocate in addressing complaints and implementing resolutions.

Procedural and timeline aspects

  • Introduction date: January 30, 2025.
  • Status: Referred to the Transportation committee.
  • Legislative actions shown: Referred to Transportation on January 30, 2025 (listed twice in the provided data, likely reflecting multiple actions in the same day).
  • Related legislation: Several prior-session Senate bills (S 6832, S 1888, S 2763, S 5787, S 2639) and an Assembly companion (A 4505). This indicates ongoing interest in rider advocacy across sessions and a companion measure in the Assembly.

Potential impact and considerations

  • Access and accountability: Could improve rider recourse for service and facility-related issues, promoting accountability within the MTA.
  • Costs and implementation: Requires funding and administrative capacity; specifics unknown without the full bill text.
  • Oversight interaction: The establishment of an advocacy office may lead to new reporting requirements and potential interaction with existing MTA oversight structures.

Next steps for readers

  • Monitor for full bill text and committee hearings to understand precise governance, funding, powers, and reporting requirements.
  • Track amendments, potential companion/related bills in the other chamber, and any changes in status.

Compiled from official sources — confirm details with the bill’s official record.

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