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SB 2363

Consumer Protection - As enacted, requires a third-party booking site that includes information about ancillary hotel services available at a hotel to disclose that there are additional fees required to access the services and which services require payment of additional fees by the consumer if access to the services requires payment of such fees; establishes violations of the requirement as violations of the Tennessee Consumer Protection Act of 1977; makes related changes. - Amends TCA Title 47, Chapter 18.

114th Regular Session (2025-2026) Introduced by Becky Massey

Requires third-party hotel booking sites to clearly disclose additional fees for ancillary services before purchase or face consumer protection violations.

Pub. Ch. 866
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Bill Summary · SB 2363

Legislative bill overview

SB 2363 requires third-party booking websites (like Expedia, Booking.com) that advertise hotel ancillary services to clearly disclose which services charge additional fees and the existence of those fees upfront. Violations are classified as breaches of Tennessee's Consumer Protection Act of 1977, making them subject to enforcement action.

Why is this important

Hidden fees at checkout are a persistent consumer complaint in online hotel booking. This bill addresses deceptive practices where sites display amenities without clarifying costs, forcing consumers to discover charges only during final purchase. Enforcement through consumer protection law gives the state attorney general and private citizens legal recourse against violators.

Potential points of contention

  • Scope ambiguity: The bill applies only to third-party sites, not direct hotel bookings, creating an uneven regulatory landscape and potentially redirecting consumers to hotel websites without solving the underlying problem
  • Fee definition complexity: "Ancillary services" and what constitutes a chargeable amenity versus standard included service may require clarification; resort fees, parking, WiFi, and gym access have varying definitions across properties
  • Enforcement burden: Hotels and booking sites may dispute responsibility, and determining liability between platforms and property operators could create litigation complexity and implementation delays

Compiled from official sources — confirm details with the bill’s official record.

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