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H 388

An Act relative to the cancellation of gym memberships

194th Legislature (2025-2026) Introduced by Michelle DuBois and 3 co-sponsors

Massachusetts bill establishing consumer protections for gym membership cancellations, requiring clearer procedures and limiting potential barriers to contract termination.

Accompanied a new draft, see H4274
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Bill Summary · H 388

Legislative bill overview

H.388 seeks to regulate how fitness facilities can handle gym membership cancellations in Massachusetts. The bill establishes procedures and protections for consumers attempting to terminate their gym memberships, likely addressing issues around automatic billing, cancellation fees, and access to cancellation processes.

Why is this important

Gym membership cancellations are a frequent source of consumer complaints, with many facilities making it difficult to cancel (lengthy hold periods, in-person-only requirements, unclear policies). Clear statutory protections can prevent predatory billing practices and ensure consumers have straightforward exit options from contracts they no longer want.

Potential points of contention

  • Industry burden: Gym operators may argue that straightforward cancellation procedures increase administrative costs and customer churn, potentially affecting business models
  • Cancellation fee limits: Any proposed restrictions on cancellation fees could face opposition from facilities claiming they need such fees to offset membership costs
  • Enforcement mechanisms: Disputes may arise over whether enforcement falls to the Attorney General, small claims court, or another body, and what remedies (refunds, penalties, damages) apply to violations

Compiled from official sources — confirm details with the bill’s official record.

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