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SD 2099

An Act relative to Massachusetts certified emergency telecommunicators

194th Legislature (2025-2026) Introduced by Jo Comerford and 2 co-sponsors

Summary of SD 2099: An Act relative to Massachusetts certified emergency telecommunicators Bill OverviewThis proposed bill, titled "An Act relative to Massachusetts certified emerg

House concurred
0
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Bill Summary · SD 2099

Summary of SD 2099: An Act relative to Massachusetts certified emergency telecommunicators

Bill Overview

This proposed bill, titled "An Act relative to Massachusetts certified emergency telecommunicators," aims to establish standardized certification and training requirements for emergency telecommunicators in the state of Massachusetts.

Key Provisions

The main components of this bill include:

  1. Certification Requirement: All emergency telecommunicators in Massachusetts would be required to obtain and maintain a state-issued certification.

  2. Training Standards: The bill would direct the Executive Office of Public Safety and Security to develop minimum training standards and curricula for emergency telecommunicator certification. This training would cover topics such as call-handling procedures, emergency medical dispatch, and crisis intervention.

  3. Recertification Process: Certified emergency telecommunicators would need to complete ongoing training and meet other requirements in order to renew their certification on a regular basis (e.g. every 2-3 years).

  4. Grandfathering: Telecommunicators currently employed would be able to apply for certification without needing to complete the full training program, provided they meet certain experience and competency requirements.

  5. Compliance Timeline: The bill would give emergency communication centers a 3-year transition period to ensure all their telecommunicators are properly certified under the new state standards.

Impact and Affected Parties

This legislation would have several impacts:

  • It would standardize the qualifications and training of emergency telecommunicators across Massachusetts, helping to ensure a consistent level of service and preparedness.
  • Public safety answering points (PSAPs) and other emergency communication centers would need to adapt their hiring and training practices to comply with the new certification requirements.
  • Existing telecommunicators would need to go through the certification process, which may require additional training hours and costs for employers.
  • The Executive Office of Public Safety and Security would be responsible for developing the certification program and curricula.

Procedural Timeline

  • The bill was introduced in the Massachusetts Senate on February 27, 2025.
  • It has since passed the Senate and been concurred by the House, indicating it has gained legislative approval.
  • The bill does not specify an exact effective date, but does provide a 3-year implementation period for emergency communication centers to comply with the new certification rules.

Compiled from official sources — confirm details with the bill’s official record.

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