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H 3972

An Act providing for utility shutoff protections during periods of extreme heat

194th Legislature (2025-2026) Introduced by Natalie Blais and 5 co-sponsors

Bill prohibits Massachusetts utilities from disconnecting residential electricity, gas, or water during extreme heat events, protecting vulnerable residents from dangerous shutoffs.

Accompanied a study order, see H5323
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Bill Summary · H 3972

Legislative bill overview

H 3972 prohibits utility companies from shutting off electricity, gas, or water service to residential customers during periods of extreme heat in Massachusetts. The bill establishes protections requiring utilities to maintain service when dangerous heat conditions are forecasted or occurring, with specific temperature thresholds and notice requirements.

Why is this important

Utility shutoffs during extreme heat events can create life-threatening conditions, particularly for vulnerable populations including elderly residents, children, and those with medical conditions requiring refrigeration or cooling. This bill addresses a gap in consumer protections where residents facing service disconnection due to unpaid bills have no recourse during dangerous weather, potentially forcing impossible choices between paying utilities and other necessities.

Potential points of contention

  • Cost implications for utilities and ratepayers: Utility companies may argue that protecting non-paying customers increases operational costs and burden on other ratepayers; clarification needed on whether utilities receive compensation or bill forgiveness authority
  • Definition of "extreme heat" threshold: Disagreement likely over what temperature triggers protection (e.g., 95°F, heat index values, NWS warnings)—different standards could create inconsistent coverage or undue burden
  • Duration and scope limitations: Unclear whether protections extend beyond the heat event itself, how long service must be maintained, and whether it applies only to non-payment or all shutoff types
  • Implementation feasibility: Utilities may face logistical challenges integrating heat alert systems with shutoff procedures and billing operations

Compiled from official sources — confirm details with the bill’s official record.

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