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S 210

An Act expanding wheelchair warranty protections for consumers with disabilities

194th Legislature (2025-2026) Introduced by Nick Collins and 15 co-sponsors

Bill S 210 enhances warranty protections for wheelchair users with disabilities, ensuring easier access to repairs and reducing barriers to mobility and independence.

Accompanied a new draft, see S2662
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Bill Summary · S 210

Summary of Bill S 210: An Act Expanding Wheelchair Warranty Protections for Consumers with Disabilities

Purpose and Intent

Bill S 210 aims to enhance warranty protections for consumers with disabilities who rely on wheelchairs, particularly those utilizing complex rehabilitation technology. The legislation seeks to ensure that individuals have better access to repairs and replacements for their wheelchairs without facing unnecessary barriers, thereby improving mobility and quality of life for users.

Key Provisions

The bill introduces several important changes to existing laws:

  1. Definition of Complex Rehabilitation Technology Wheelchair:

    • The bill defines a "complex rehabilitation technology wheelchair" as a custom-configured manual or motorized wheelchair that requires medical evaluation and adjustment to meet the needs of individuals with disabilities.

  2. Repair Coverage:

    • Active or retired employees of the Commonwealth insured under the commission will not need to obtain preauthorization for repairs costing less than $1,000 for complex rehabilitation technology wheelchairs.

  3. Consumer Protections:

    • The bill amends Chapter 93 of the General Laws to provide clearer definitions and protections for consumers, including:
      • Authorized Wheelchair Dealers: Defined as sellers with exclusive distribution rights or those designated for repairs.
      • Collateral Costs: Consumers can claim expenses related to wheelchair repairs, including rental costs for alternative mobility devices and medical expenses due to wheelchair defects.
      • Nonconformity Definition: Establishes what constitutes a defect in a wheelchair, ensuring that consumers are protected from conditions that impair the wheelchair's use, value, or safety.

  4. Repair Attempts:

    • The bill specifies that manufacturers or dealers must make reasonable attempts to repair nonconformities, defined as at least two unsuccessful attempts or a total of 21 days out of service due to warranty issues.

Affected Parties

  • Consumers with Disabilities: The primary beneficiaries of this bill are individuals who rely on wheelchairs for mobility, ensuring they have better access to necessary repairs and protections.
  • Wheelchair Manufacturers and Dealers: These entities will need to comply with the new definitions and requirements regarding warranties and repairs.
  • Insurance Providers: Changes in preauthorization requirements may affect how insurance companies process claims related to wheelchair repairs.

Procedural Aspects

  • Introduced: February 27, 2025
  • Current Status: The bill has been accompanied by a new draft (S2662) as of November 10, 2025.
  • Committee Review: The bill was referred to the Committee on Consumer Protection and Professional Licensure and has undergone scheduled hearings.

Conclusion

Bill S 210 represents a significant step towards improving the rights and protections of wheelchair users in Massachusetts. By expanding warranty protections and clarifying consumer rights, the legislation aims to reduce barriers to necessary repairs and enhance the overall mobility and independence of individuals with disabilities.

Compiled from official sources — confirm details with the bill’s official record.

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