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Bill

HD 3356

An Act establishing protections and accountability for DNC workers, consumers, and communities

194th Legislature (2025-2026) Introduced by Jamie Eldridge and 9 co-sponsors

Massachusetts bill establishing worker protections, consumer safeguards, and community accountability measures for do-not-call operations and telemarketing enforcement.

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WeVote Research Nonpartisan
Bill Summary · HD 3356

Legislative bill overview

HD 3356 establishes new protections and accountability measures for workers, consumers, and communities affected by do-not-call (DNC) operations and telemarketing enforcement in Massachusetts. The bill appears designed to strengthen existing DNC regulations by creating worker protections, consumer safeguards, and community oversight mechanisms related to telemarketing and call center activities.

Why is this important

Telemarketing and unwanted calls remain a significant consumer complaint, affecting quality of life and creating vulnerability to scams. The bill addresses gaps in worker protections for those employed in call centers and enforcement operations, while establishing community accountability for DNC-related activities that impact residents.

Potential points of contention

  • Scope and definition clarity: The bill's specific mechanisms for "protections and accountability" are not detailed in the title alone, which could affect business compliance requirements and enforcement costs
  • Call center industry impact: Depending on implementation, new worker protections and operational requirements could increase costs for Massachusetts telemarketing and debt collection businesses
  • Enforcement and funding: Establishing new accountability mechanisms requires resources; unclear whether the bill provides funding for enforcement or assigns costs to state agencies or private entities

Compiled from official sources — confirm details with the bill’s official record.

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