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Bill

SB 114

3-1-1 Systems - Expansion Program and Oversight Board - Establishment

2026 Regular Session Introduced by Dalya Attar and 6 co-sponsors

SB 114 establishes a 3-1-1 system expansion program and oversight board to standardize non-emergency service requests across Maryland municipalities.

Approved by the Governor - Chapter 434
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Bill Summary · SB 114

Legislative bill overview

SB 114 establishes an expansion program for 3-1-1 systems in Maryland and creates an oversight board to govern their implementation and operation. The bill aims to standardize and broaden access to 3-1-1 non-emergency service request systems across the state, which allow residents to report issues like potholes, trash, and code violations.

Why is this important

3-1-1 systems improve government responsiveness and accountability by providing residents a single entry point for non-emergency complaints and service requests, reducing burden on 911 systems. Statewide expansion and oversight could enhance service delivery consistency across Maryland's jurisdictions while establishing standards for tracking, response times, and data transparency.

Potential points of contention

  • Implementation costs: Municipalities may face significant expenses to establish or upgrade 3-1-1 infrastructure, raising questions about state funding and local budget impacts
  • Standardization vs. local autonomy: An oversight board imposing statewide standards could conflict with local government preferences for managing their own service systems
  • Data privacy and transparency: Questions may arise about what data is collected, who has access, and how complaints are tracked and disclosed to the public

Compiled from official sources — confirm details with the bill’s official record.

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